Last updated: February 2, 2026
1. General Provisions
This Refund Policy governs the procedure for refunds for digital goods and services sold on the website ocmodules.in.ua. This Policy is developed in accordance with the legislation of Ukraine, in particular the Law of Ukraine “On Consumer Rights Protection” and the Civil Code of Ukraine.
By placing an order and making a payment, the customer confirms that they have read this Policy and agree to its terms.
2. Nature of Goods and Services
The website offers:
- digital goods (modules, extensions, software code, downloadable files);
- digital services (setup, adaptation, customization, development, consultations).
Digital goods do not have a physical medium and are provided via download or access after payment.
3. Refunds for Digital Goods
In accordance with Article 13 of the Law of Ukraine “On Consumer Rights Protection”, digital content supplied not on a tangible medium is not subject to return if its provision has begun with the prior consent of the consumer and confirmation that they lose the right to withdraw from the contract.
Since the customer receives access to the digital product (files, source code, archives) after payment, refunds for digital goods are not provided, except for the cases specified in Section 6.
4. Refunds for Services
The following rules apply to digital services:
- if the service has not yet started, a full refund may be issued;
- if the service is partially completed, a partial refund may be issued proportionally to the uncompleted part;
- if the service is fully completed, no refund is provided.
The fact and scope of service performance are determined based on correspondence, technical changes, granted access, or delivered results.
5. Invalid Grounds for Refund
Refunds are not provided in the following cases:
- the customer purchased the wrong product by mistake;
- the product does not meet the customer’s subjective expectations;
- lack of technical knowledge to use the digital product;
- incompatibility with third-party modules or themes if such compatibility was not stated;
- violation of installation or usage instructions by the customer.
6. Cases Where a Refund May Be Granted
A refund may be granted in exceptional cases:
- the product does not correspond to the stated description and this is confirmed;
- the digital product is technically defective and the issue cannot be resolved;
- access to the product was not provided due to the seller’s fault.
In such cases, the seller reserves the right to:
- fix the issue;
- provide a replacement product;
- issue a full or partial refund.
7. Refund Request Procedure
To request a refund, the customer must contact support by sending an email to: info@ocmodules.in.ua
The request must include:
- order number;
- purchase date;
- description of the issue;
- evidence (screenshots, error messages, log files — if applicable).
8. Review Timeframes
Refund requests are reviewed within up to 14 calendar days from the date of receipt of complete information from the customer.
If a positive decision is made, the refund is issued using the same payment method that was used for the purchase, within the timeframes set by the payment provider.
9. Contact Information
For all questions related to refunds, please contact:
Email: info@ocmodules.in.ua
Website: https://ocmodules.in.ua